Web-based consumer software has taught enterprise software developers much in the last few years, most notably how to create applications and environments that are more interactive and transparent. But enterprise software developers are just beginning to learn the most valuable lesson from the public web — the importance of user experience design (UXD).
This new-found knowledge will be applied to externally-facing Web initiatives first, but will eventually become a critical part of internal work support efforts as well. Within an organization, good UXD can boost productivity, reduce business process cycle time, and improve employee satisfaction — all highly sought-after goals.
A major upshot of the new focus on UXD will likely be the consolidation of currently distinct software categories — Enterprise Portal, Web Content Management, Digital Asset Management, and Collaboration, among others — into a single category and tool set that supports the design of user experiences. This merging of functionality is already occurring and should accelerate in the next year or two.