Box.net announced today that it has integrated its cloud-based document storage and sharing solution with Salesforce.com. Current Box.net customers that want to integrate with Salesforce CRM can contact Box.net directly to activate the service. Salesforce.com customers may now download Box.net from the Salesforce.com AppExchange.
Box.net services will now be available in the Lead, Account, Contact, and Opportunity tabs of Salesforce CRM. In addition, the Box.net native interface and full range of services will be accessible via a dedicted tab on the Salesforce CRM interface. Users can upload new files to Box.net, edit existing files, digitally sign electronic documents, and e-mail or e-fax files. Large enterprise users will be given unlimited Box.net storage. The Box.net video embedded below briefly demonstrates the new Salesforce CRM integration.
While Box.net started as a consumer focused business, today’s announcement marks the first tangible manifestation of its emerging enterprise strategy. Box.net intends to be a cloud-based document repository that can be accessed through a broad range of enterprise applications.
The content-as-a-service model envisioned by Box.net will gain traction in the coming months. I believe that a centralized content repository, located on-premise or in the cloud, is a key piece of any enterprise’s infrastructure. Moreover, content services — functionality that enables users to create, store, edit, and share content — should be accessible from any enterprise application, including composite applications such as portals or mashups created for specific roles (e.g. sales and/or marketing employees, channel partners, customers). Users should not be required to interact with content only through dedicated tools such as office productivity suites and Content Management Systems (CMS).
Other content authoring and CMS software vendors are beginning to consider, understand, and (in some cases) embrace this deployment model. Box.net is one of the first proprietary software vendors to instantiate it. Adoption statistics of their new Salesforce CRM integration should eventually provide a good reading as to whether or not enterprise customers are also ready to embrace the content-as-a-service model.